Effective Date: July 2026
At VitalMed Clinic, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or communicate with our clinic.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or submit a consultation request, we may collect personal information including:
- Name
- Email address
- Phone number
- Treatment interests
- Information you voluntarily provide through contact or consultation forms
We may also automatically collect certain technical information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of website access
- Website usage statistics
This information helps us improve the functionality and performance of our website.
How We Use Your Information
Information collected through this website may be used to:
- Respond to inquiries and consultation requests
- Schedule appointments
- Provide information about our services
- Improve website functionality and user experience
- Communicate regarding appointments or requested services
- Maintain internal records
- Comply with applicable legal and regulatory requirements
We only collect information necessary to provide our services and improve your experience.
Medical Information
Information submitted through this website is intended solely for the purpose of responding to your inquiry.
Please do not submit sensitive medical information through website forms unless specifically requested by a member of our team.
A physician-patient relationship is not established by submitting an online inquiry.
Personal Health Information
If you become a patient of VitalMed Clinic, your personal health information is collected, stored, and protected in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and other applicable privacy legislation.
Medical records are maintained separately from website inquiries and are subject to additional privacy protections.
Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Measure website traffic
- Analyze visitor behavior
- Improve user experience
Most browsers allow you to disable cookies through browser settings. Some website features may function differently if cookies are disabled.
Google Analytics & Marketing
We may use tools such as Google Analytics, Google Ads, Meta (Facebook & Instagram), or similar marketing platforms to better understand website usage and improve our advertising efforts.
These services may collect anonymous browsing information through cookies or similar technologies.
You can control many advertising preferences through your browser settings or the relevant platform’s privacy controls.
Third-Party Services
Our website may contain links to third-party websites or services.
VitalMed Clinic is not responsible for the privacy practices, policies, or content of external websites.
We encourage visitors to review the privacy policies of any third-party websites they visit.
Information Sharing
We do not sell, rent, or trade your personal information.
Information may be shared only:
- With authorized members of our clinic involved in your care
- When required by law
- To comply with legal obligations
- With trusted service providers assisting in website operation or appointment management, subject to appropriate confidentiality obligations
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Subject to applicable privacy legislation, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain personal information where legally permitted
- Withdraw consent for future communications
Requests may be submitted using the contact information below.
Email Communications
If you contact us through our website or by email, we may retain your correspondence to assist with future communication and provide requested services.
You may request that we stop contacting you at any time unless communication is required for ongoing patient care or legal obligations.
Children’s Privacy
This website is intended for adults seeking medical aesthetic and wellness services.
We do not knowingly collect personal information from children under the age of 13 through this website.
Changes to This Privacy Policy
VitalMed Clinic may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
VitalMed Clinic
1950 Algonquin Ave Suite 306, North Bay Ontario P1B4Z2
Phone: 705-495-6700
Email: info@vitalmedclinic.ca